December Special: Order today via regular post and have your delivery upgraded to express post for free!
•
•
•
•
Help Menu
Orders & Deliveries
- When will my order arrive?
- Who is your shipping company?
- My Order has not arrived.
- Are my orders tracked?
- Is my signature required?
- There is an error in my order
- What is your refund/return policy?
- I have received a damaged item.
- Do you ship Internationally?
When will my order arrive?
Orders for Australia have two options. Regular postage can arrive between 1-6 working days depending on your location. Express post can arrive next business day. Please check out the tables at the bottom of this page for accurate delivery times to your postcode with Australia Post.
Click here to view expected delivery times.
Who is your shipping company?
My Hair Care is in partnership with Australia Post. Apart from being the most secure and reliable shipping company, using Australia Post gives our customers a lot of benefits.
For example, you do not have to be home in order to receive your package. If you are not home when the package is delivered it will be left at your local post office. There is no extra redelivery charge! When you are ready, simply goto your local post office and pick up your package.
My Order has not arrived.
If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia. In most occassions your parcel was delivered at a time where no one was available to sign, so it could be awaiting your pick-up at the local post office.
Are my orders tracked?
Yes. Australia Post tracks all our orders within Australia using an eParcel system. If you would like us to track your order, then feel welcome to contact us.
Is my signature required?
Yes. We require a signature when packages are received for security purposes.
There is an error in my order.
If you have an error in your order, please contact us immediately and we will do our best to rectify the problem.
What is your refund/return policy?
MyHairCare.com.au will only sell authentic products with a full warranty. Manufacturer warranties are maintained with a minimum of 12 months on electricals.
MyHairCare.com.au will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable. Alternatively we can provide a store credit for the full value of your purchase. We cannot refund freight charges on delivery and return of goods.
If your products are damaged in transit please contact us immediately to arrange a replacement.
In the event that a refund is warranted, MyHairCare.com.au will refund the appropriate amount to the credit card used for the purchase.
I have received a damaged item.
Unfortunately, some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you.
Do you ship Internationally?
Yes, we ship too many international countries.
Click here for information on International shipping.
Limited Time Offer - Free Shipping on all order over $50. | ||||||||||||||||||
Delivery Times - Regular Postage | ||||||||||||||||||
| Flat Rate Shipping Fee - $ 5.95 Australia wide. | ||||||||||||||||||
| ||||||||||||||||||
Express Post - Next Business Day Delivery |
||||||||||||||||||
| Flat Rate Shipping Fee - $ 6.95 Australia wide. | ||||||||||||||||||
| To be eligble for next business day delivery, your postcode must fit within one of the ranges below. | ||||||||||||||||||
| ||||||||||||||||||
| * Service guaranteed in townships only in these postcodes. | ||||||||||||||||||
| ** Service guaranteed to Mail Centre Post Office Boxes only. | ||||||||||||||||||
| *** Next day delivery to roadside addresses or offshore islands is not guaranteed. |
| Orders are usually shipped within 24 hours so long as: |
|
| If we are out of stock for a particular item that you ordered, we will endeavour to contact you asap. |
My Shopping CartYour cart is empty.
Orders are usually shipped within 24 hours.