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Returns Policy & Warranty

Put your mind at ease.

Warranty:

The electrical goods that you purchase at MyHairCare.com.au are genuine, authentic products. As such, all electrical goods that you purchase on our site are under warranty from the manufacturer; please refer to your product’s warranty information if you have an issue with your product.

GHD Warranties:

When you purchase a GHD hair straightener from MyHairCare.com.au, you are purchasing a genuine Australian GHD, and your purchase is covered by a twenty-four month warranty by Jamella Australia which entitles you to replacement or repair of a defective GHD straightener. Please contact GHD at 1300 443 737 if your device requires service. Be sure to register your GHD, once purchased: http://www.ghdhair.com/au/customer-care/product-registration.

Change of Mind returns:

If you change your mind about purchasing a particular product on MyHairCare.com.au, you have a full seven working days from the receipt of the delivery of your package to do so. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Meeting these requirements ensures that we can resell the product once it is returned. Your change-of-mind returns that meet these criteria can qualify for a full refund, minus the cost of shipping and a ten percent restocking and handling fee.

Faulty/Damaged Goods return:

Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:

My Hair Care
By Mazen Bali Hairdressing
530 Macaulay Rd
Kensington VIC 3031
Australia


We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. MyHairCare.com.au cannot be held accountable for any items that are not delivered to us.

We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.

Change of Mind returns:

Please note that the length of warranty on your product will vary depending on the manufacturer, and the warranty is valid from the original date of your purchase.

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