Welcome user! Through your access to or use of My Hair Care ("My Hair Care"), ABN (38 058 650 314), the website ("site") and url ("www.myhaircare.com.au") you are agree to be bound by the following Terms and Conditions ("Terms of Service").
Websites linked to by My Hair Care
Any websites linked to by My Hair Care are developed outside of My Hair Care's control. These sites may have their own privacy policies and may place their own cookies on your computer and collect data or personal information.
My Hair Care is not responsible for the information contained on these external sites. If you believe a site linked to by My Hair Care is inappropriate, malicious or may be offensive, we insist you to contact us.
Copyright and Trademarks
User Obligations and Rules
Exchanges & Refunds
MyHairCare.com.au will only sell authentic products with a full warranty. Manufacturer warranties are maintained with a minimum of 12 months on electricals. Please check the item description for confirmation on warranty.
All electricals are desigend for use in Australia. It is the users responsibility to understand whether these Electricals are compliant in other countries.
Promotion or Voucher codes offered by MyHairCare.com.au cannot be combined with other promotional codes for any order. Only one promotion/voucher code can be used per order.
MyHairCare.com.au will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable. Goods must be unopened, undamaged and unused including packaging. Alternatively we can provide a store credit for the full value of your purchase. We cannot refund freight charges on delivery and return of goods.
If your products are damaged in transit please contact us immediately to arrange a replacement.
In the event that a refund is warranted, MyHairCare.com.au will refund the appropriate amount to the credit card used for the purchase.
MyHairCare.com.au will always try to fulfill customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually backordered products ship within 7 days.
MyHairCare.com.au does not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, MyHairCare.com.au is not obliged to re-send the item to an alternate address at our expense. MyHairCare.com.au will not accept liability for any loss or damage during delivery as all deliveries are handled by Australia Post. Orders can take up to a maximum of 14 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place. We will always do our best to investigate any missing or lost parcels with Australia Post on your behalf and do everything in our power to remedy the situation.
MyHairCare.com.au is not liable for any fees third party fees that may arrise such as customs release charges. It is the buyers descretion to ensure they contact their local authorities to verify any extra charges.
Orders are usually shipped within 24 hours so long as:
Insurance is offered during checkout with every order. This is transit insurance, which covers you incase the parcel gets lost or does not arrive. MyHairCare.com.au is released from any liability claims, if an uninsured parcel is lost during transit. Insurance will cover you in the situation that:
Insurance will not cover you in any situation where one of the following events has occurred:
You must notify us of a non-delivery claim within 60 days of us dispatching your order. We will then contact the relevant delivery company to have your parcel tracked and the issue resolved. We do not accept non-delivery claims outside of this period.
The Site contains advertisements and information provided by third parties. As a result, there may be inaccurate information, typographical or other errors, programming bugs or computer viruses in this web site or its contents. Although My Hair Care does take measures to prevent this information from ever reaching the end users, My Hair Care and any contracted party make no representations about the accuracy or suitability of the information or links provided on the Site. The information is provided 'as is', without express or implied warranty. You use the information and links at your own risk.
My Hair Care has no liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of the information on or access through this web site for any reason whatsoever (including negligence).
Use of the Site is your own risk. My Hair Care endeavour to provide a convenient and functional website however, we do not guarantee and My Hair Care therefore disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed, presented or available on and by the Site. My Hair Care Reserves all rights to reject, refuse any order or to sell under cost price. My Hair Care disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information or material. My Hair Care disclaims any responsibility for any harm resulting from downloading or accessing any information or material on the Internet through the My Hair Care Site.
Amendments to this Agreement
Changes to this Agreement
If you have any additional questions, please feel free to contact us at any time.