- What are my delivery options?
We now offer 4 delivery services in Australia. Australia Post Registered and Express, CouriersPlease and Fastway. This gives you the freedom to select your preferred driver in your area. For international deliveries we use Australia Post and DHL. Also, collect from store is available. Our In-store pick up location is:
1/329 Pascoe Vale Rd,
Essendon VIC 3040
- Can I collect my order from your store?
Yes, you can. For more information on collection times, click here.
- When will my order arrive?
Orders placed by 2pm, will be dispatched the same business day. For delivery times with couriers, please click here to use our online delivery calculator or click the link below:
>> View Shipping Calculator
- Can I be eligible for Free Post when I spend $50?
- Offer is valid for Australian and New Zealand customers only.
- Who is your shipping company and How Do They Work?
Australia Post:
- Australia Post will deliver door to door as well as to PO BOX and Parcel lockers.
- A signature is required for all deliveries, unless specified otherwise.
- At your request, you can ask for the parcel to be left at your premises without a signature.
- If you are unable to sign for the parcel, Australia Post will leave the parcel at your local post office for collection. Please ensure you take photo ID when colecting your parcel from the post office.
CouriersPlease:
- CouriersPlease offer door to door service.
- CouriersPlease do not deliver to PO BOX or Parcel lockers.
- A signature is required for all deliveries, unless specified otherwise.
- At your request, you can ask for the parcel to be left at your premises without a signature.
- If you are unable to sign for the parcel, CouriersPlease will leave a calling card, and offer a free re-delivery service.
- In some selected areas, CouriersPlease can also leave your parcel at the local news agency. Please call CouriersPlease on 1300 361 000 to confirm if your area is eligible.
Fastway:
- Fastway offer door to door service.
- Fastway do not deliver to PO BOX or Parcel lockers.
- A signature is required for all deliveries, unless specified otherwise.
- At your request, you can ask for the parcel to be left at your premises without a signature.
DHL:
- We now use DHL to deliver parcels outside of Australia.
- Please note DHL deliver the parcel up until your destination country. Once the parcel has cleared customs inside your country, then the final leg is delivered by your Countries local postal service.
- Parcels are tracked and signature is required for your deliveries.
- If you are unable to sign for the parcel, it will be left at your local post office for collection. Please ensure you take photo ID when colecting your parcel from the post office.
- Some countries charge Customs fees or import duties on merchandise ordered from overseas. Please be aware these charges are the customers responsibility and our beyond our control. We advise you contact the relevant government body in your country to confirm whether these charges will apply to you.
- My Order has not arrived.
Click here to track your order. If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia. In most occassions your parcel was delivered at a time where no one was available to sign, so it could be awaiting your pick-up at the local post office.
- Are my orders tracked?
Yes. Click here to track your order.
- Is my signature required?
Yes. We require a signature when packages are received for security purposes. If you authorise the courier to leave without signature then you accept responsibility for lost parcels.
- There is an error in my order.
If you have an error in your order, please contact us immediately and we will do our best to rectify the problem.
- What is your refund/return policy?
MyHairCare.com.au will only sell authentic products with a full warranty. Manufacturer warranties are maintained with a minimum of 12 months on electricals.
MyHairCare.com.au will not exchange or refund goods unless they were damaged or faulty when purchased. If you have simply changed your mind and want a refund a 10% restocking fee is applicable. For a change of mind refund to be accepted, the item must be unused and the request must be made within 7 days of purchasing your item. Alternatively we can provide a store credit for the full value of your purchase. We cannot refund freight or insurance charges on delivery and return of goods.
If your products are damaged in transit please contact us immediately to arrange a replacement.
In the event that a refund is warranted, MyHairCare.com.au will refund the appropriate amount to the credit card used for the purchase.
- I have received a damaged item.
Unfortunately, some parcels do receive rough treatment in transit. Please contact us and we will arrange for a replacement to be dispatched to you.
- Do you ship Internationally?
Yes. To get a shipping price estimate, first add the items to your cart, then Click here to calculate the shipping price on the cart page.
- International Customs Fees
Some countries charge Customs fees or import duties on merchandise ordered from overseas. Please be aware these charges are the customers responsibility and our beyond our control. We advise that you contact the relevant government body in your country to confirm whether charges will apply to you.
