Automatically calculated from your second order onwards.
2nd order extra 1% off
3rd order extra 1% off
4th order extra 2% off
5th order extra 2% off
6th order extra 3% off
7th order extra 3% off
8th order extra 4% off
9th order extra 4% off
Extra 5% off 10th order (and all future orders)
The discount is automatically calculated at the checkout page (not in the shopping cart) after entry of your email
address. You don't need to login, the loyalty discount is applied automatically once you enter your e-mail at
checkout. The loyalty bonus is always attached to the e-mail being used.
Please note Loyalty Discount cannot be used in conjunction with any other promotional codes. Only one discount can
be used per order.
The electrical goods that you purchase at MyHairCare.com.au are genuine, authentic products. As such, all electrical goods that you purchase on our site are under warranty from the manufacturer.
For all electrical warranty claims, please refer to table below to locate your manufacturer return postal address.
When returning your electricals, please ensure you include your tax invoice for proof of purchase and to ensure you are covered by warranty. If you require a new copy of your tax invoice, please email us.
When you purchase a GHD hair straightener from MyHairCare.com.au, you are purchasing a genuine Australian GHD, and your purchase is covered by a twenty-four month warranty by Jemella Australia which entitles you to replacement or repair of a defective GHD straightener. Please contact GHD at 1300 443 737 if your device requires service. Be sure to register your GHD, once purchased: http://www.ghdhair.com/au/customer-care/product-registration.
If you change your mind about purchasing a particular product on MyHairCare.com.au, you have a full sixty (60) days from the receipt of the delivery of your package to do so. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Meeting these requirements ensures that we can resell the product once it is returned. Your change-of-mind returns that meet these criteria can qualify for a store credit.
- Refunds will incur a 10% re-stocking fee.
- Credit Notes will not incur any re-stocking fees.
Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:
My Hair Care
1/329 Pascoe Vale Rd
Essendon VIC 3040
We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. MyHairCare.com.au cannot be held accountable for any items that are not delivered to us.
We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.
In the rare instances that you have had an allergic reaction to a product, please take a photo of the allergic reaction and immediately discontinue using that product. Please fill in our returns form and also email through the photo. The product returned must be less than 20% used.
Paypal are now offering reimbursements for return costs. To be eligible, you will need to pay for your future orders using the Paypal payment method. If you need to return an item back to us, you will first need to pay for the return costs. Then once you provide the return cost receipt to Paypal, they will then reimburse your Paypal account.
If you are not 100% satisfied with your purchase, you can return your order to us for a full store credit.
To do so, Please fill in our return forms by clicking here.