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Returns Policy & Warranty

My Haircare & Beauty Returns Policy

130-Day Returns


My Haircare & Beauty will happily accept change of mind returns for products purchased within 130 days of your invoice date.

  • The items returned must be unopened, unused, and with the original manufacturer's seals for change of mind purchases. 
  • All gift inclusions must be returned with the item 
  • Return shipping is at buyers expense. For faulty returns, please contact us at support@myhaircare.com.au

Please click here to fill in our return forms.

For faulty electrical claims, see below for the fastest way to have your returns processed:

  • Electrical Faulty Claims

    Put your mind at ease. The electrical goods that you purchase at MyHairCare.com.au are genuine, authentic products. As such, all electrical goods that you purchase on our site are under warranty from the manufacturer.

    For all electrical warranty claims, please refer to table below to locate your manufacturer return postal address.

    When returning your electricals, please ensure you include your tax invoice for proof of purchase and to ensure you are covered by warranty. If you require a new copy of your tax invoice, please email us.

    Warranty Return Addresses

    Manufacturer Return Address
    Cloud Nine For all warranty claims, please call Cloud Nine directly on 1300 437 436.
    GHD Please contact GHD directly on 1300 443 737 in regards to all return enquiries.
    GlamPalm Please contact GlamPalm directly on 1300 652 797 in regards to all return enquiries.
    Muk Po Box 15 Essendon, Victoria,
    Australia 3042
    Phone 1300 768 264
  • GHD Warranties:

    When you purchase a GHD hair straightener from MyHairCare.com.au, you are purchasing a genuine Australian GHD, and your purchase is covered by a twenty-four month warranty by Jemella Australia which entitles you to replacement or repair of a defective GHD straightener. Please contact GHD at 1300 443 737 if your device requires service. Be sure to register your GHD, once purchased: https://www.ghdhair.com/au/customer-care/product-registration.

  • Change of Mind returns:

    If you change your mind about purchasing a particular product on MyHairCare.com.au, you have a full one hundred and thirty (130) days from the purchase date. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Meeting these requirements ensures that we can resell the product once it is returned. 

    Please note:
    - Refunds will incur a 10% re-stocking fee.
    - Credit Notes will not incur any re-stocking fees.

    Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

  • Faulty/Damaged Goods return:

    Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:
    My Hair Care
    56 Parer Rd
    Airport West
    VIC 3042
    Australia

    Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

    We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. MyHairCare.com.au cannot be held accountable for any items that are not delivered to us.

    We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.

    Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

    Please note that the length of warranty on your product will vary depending on the manufacturer, and the warranty is valid from the original date of your purchase.

    A full refund will be placed for the faulty item. Once an item is disptached, the shipping fees and insurance fees associated with the order are non-refundable.

    Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

  • Allergy Returns:

    In the rare instances that you have had an allergic reaction to a product, please take a photo of the allergic reaction and immediately discontinue using that product. Please fill in our returns form and also email through the photo. The product returned must be less than 20% used.

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