Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:
My Hair Care
1/329 Pascoe Vale Rd
Essendon VIC 3040
Australia
Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.
We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. MyHairCare.com.au cannot be held accountable for any items that are not delivered to us.
We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.
Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.
Please note that the length of warranty on your product will vary depending on the manufacturer, and the warranty is valid from the original date of your purchase.
A full refund will be placed for the faulty item. Once an item is disptached, the shipping fees and insurance fees associated with the order are non-refundable.
Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.