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My Haircare & Beauty Returns Policy & Warranty

Put your mind at ease. Read our returns categories to understand our return policy and procedures.

The electrical goods that you purchase at MyHairCare.com.au are genuine, authentic products. As such, all electrical goods that you purchase on our site are under warranty from the manufacturer.

For all electrical warranty claims, please refer to table below to locate your manufacturer return process.

When returning your electricals, please ensure you include your tax invoice for proof of purchase and to ensure you are covered by warranty. If you require a new copy of your tax invoice, please email us. If your electrical is not in the list below, then please complete our returns form.

Warranty Return Contact Information:

  • Cloud Nine - For all warranty claims, please call Cloud Nine directly on 1300 437 436.
  • Diva - Please use our returns form.
  • ghd - For all warranty claims, please call ghd directly on 1300 443 424.
  • Glampalm - For all warranty claims, please call GlamPalm directly on 1300 652 797.
  • Muk - For all warranty claims, please call Muk directly on 1300 768 264
  • Parlux - Please use our returns form.
  • Panasonic - Please use our returns form.
  • Silver Bullet - Please use our returns form.
  • Turbo - Please use our returns form.
  • Wahl - Please refer to the Wahl Authorised Repair Agents list here: Wahl Repair Agents List

If you change your mind about purchasing a particular product on MyHairCare.com.au, you have a full sixty (60) days from the receipt of the delivery of your package to do so. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Meeting these requirements ensures that we can resell the product once it is returned. Your change-of-mind returns that meet these criteria can qualify for a store credit.

Please note:
- Refunds will incur a 10% re-stocking fee.
- Credit Notes will not incur any re-stocking fees.

Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please complete our returns form.

Customers who have received a defective item should contact our customer support team for courteous and fast assistance. Although some items in our inventory cannot be returned due to safety and health regulations, other items that do qualify for a refund or exchange must be accompanied by the customer’s contact information, order number, and a brief explanation of the defect, and sent to:
My Haircare & Beauty
1/329 Pascoe Vale Rd
Essendon VIC 3040
Australia

Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

We strongly urge our customers to return defective items using a method of recorded or return receipt delivery. MyHairCare.com.au cannot be held accountable for any items that are not delivered to us.

We will process all returns with 7 business days of receipt, and our customer service return department will contact you to determine whether a refund or exchange will be made. Customers must allow up to 5 additional working days for any refunded monies to be deposited into their accounts.

Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

Please note that the length of the warranty on your product will vary depending on the manufacturer, and the warranty is valid from the original date of your purchase.

A full refund will be placed for the faulty item. Once an item is dispatched, the shipping fees and insurance fees associated with the order are non-refundable.

Before sending any goods back to us you must first attain an authorised Return Authorisation number. Please click here to fill in our return forms.

In the rare instances that you have had an allergic reaction to a product, please take a photo of the allergic reaction and immediately discontinue using that product. Please fill in our return form and also email through the photo. The product returned must be less than 20% used.

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