Yes, for all information regarding returns, please click here.
How Safe Are My Details?
How secure is my transaction?
Our checkout is handled by Shopify. Shopify’s compliance covers all six PCI standard categories and applies to every store using our platform. More information can be read here.
When will my order arrive?
Generally, orders placed by 1pm are dispatched the same business day. In normal circumstances, deliveries take 1-5 business days depending on which shipping option you select. We now offer same day delivery services in Melbourne!
Who is your shipping company?
We are in partnership with Australia Post, CouriersPlease and StarTrack. We are working hard to offer you as many possibilities at checkout as possible. This will give you the option to select the service that works best in your area.
Are my orders tracked?
Yes! All orders have tracking information.
Is my signature required?
By default signature is required for all parcels, unless you request for Authority To Leave in the delivery instructions.
Is there a warranty on electricals?
Yes. Every electrical usually comes with a minimum 12 month warranty. Some electrical manufacturers offer longer warranty periods. When viewing an electrical, please check the product description for clarification on the length of warranty.
My Electrical is faulty? How do I make a claim?
Please visit our return area as it will guide you with the next step.
Many options are available available at checkout including credit card, bank transfer, Paypal, zip and Afterpay.
International Customs Fees
Some countries charge Customs fees or import duties on merchandise ordered from overseas. Please be aware these charges are the customers responsibility and our beyond our control. We advise that you contact the relevant government body in your country to confirm whether charges will apply to you.